Yes. We can ship our items internationally. For some countries, we temporarily stop the service due to corona virus and some other problems. If you have any questions, please don't hesitate to ask our team.
It depends on the country you live in.
For countries in Asia: 10,000JPY~ (approx. 72USD~)
For North America, Australia and most part of Europe: 12,000JPY~ (approx. 86USD~).
*The targeted amount may change due to the exchange rate. *Some exceptions may occur due to corona virus and some other fatal problems.
For more detailed info about the shipping, please check HERE.
You can see a currency changer at the bottom left. Using it, you can learn prices in different currencies.
Your birthday info may be incorrect. It has to be in the following order: DD/MM/YYYY, e.g. 08/12/1984. The slash is necessary too. The birthday coupon code is usually sent at the first week and last week of the month. If you don't receive the coupon code, please feel free to ask our team. We'll check out your birthday info.
To enjoy free shipping, you need to purchase a certain amount or more. And it should be met by the product amount only. Please check if your order amount meet this point.
Although it depends on the country you live in, it should arrive in 2 - 4days after the shipment for the most part of the world. E.g, it is 2 days to Singapore and Hong Kong, 3 days to California, Australia Canada, Europe and Malaysia and 4 days to Indonesia.
In this case, we'll cancel your order once. Please don't hesitate to ask our team for the cancelation. And after that, please make a new order with the coupon code. (When the parcel has been shipped already, we may not cancel your order)
Yes. When we ship your parcel, we send you the tracking number and URL. You can learn the latest status anytime. Also for parcels with EMS shipment (Japan Post), after arriving at your country, it is delivered by a partner forwarder of Japan Post. If you have any inquiries about shipment, please contact the forwarder directly. Here is a link for them. Link to Overseas Post Offices
We are sorry for troubling you. Please contact our team within 7days after receiving the item. We'll check the availability and ship the replacement to you.
We can cancel your order only if we receive your request before the order is actually shipped. When you have a problem, please contact our team ASAP.
In this case, we'll cancel your order once. After the cancelation, please make a new order again. Please note that we can accept your request only if the order is not actually shipped yet.
Unfortunately, only one coupon code is valid for each order.
If the parcel is returned to us because the storage period of the parcel is over without receiver's re-delivery request, we are afraid that we will charge you another shipping fee to ship the parcel again. Free shipping order is no exception.
Yes. Please feel free to ask our team. We'll check the re-arrival date for you.
