Shopping Guide

*There is a difference with the prices between Japanese price tag that is attached to the item and the online store selling price.

*For the retuned parcel due to expiration of the storage period or customer's rejection, the round-trip shipping fee will be deducted from the amount customers get refunded. Also, there is a possibility that we cannot accept orders from customers who have had that kind of problem before.

*For DHL shipment, if the parcel returns to us due to the customer's personal circumstances, the return shipping fee is more than 15,000JPY(depending on the countries) and it have to be paid by the customer.

Shipping method
- Shipping operator: EMS, DHL(DHL cannot ship to PO BOX)
- Purchases are normally shipped within seven business days after order receipt.
- Please take note that delivery may be delayed at times of high order volumes.
- No shipments are made on retail store holidays (Wednesdays) and on summer holidays and year-end holidays of the Company.
- Shipment dates can not be specified.
- Shipment arrival can be delayed due to weather-, road-, or regional conditions.
- Separately ordered items cannot be shipped together. All orders are shipped individually.
- Gift wrapping and shipment with a shopping bag enclosed are not available.

Payment method

- Customs duties and taxes Purchases shipped to destinations outside of Japan may be subject to customs duties and customs fees. All customs duties and customs fees in such cases must be paid by customers. Please note that the Company accepts no responsibility for customs procedures.
Approximate customs duty amounts are displayed on the product purchase pages. Please note that the displayed customs duty amounts are estimates.