SHIPPING AND RETURNS

Worldwide Shipping from Japan

Meet the threshold and enjoy free international shipping!

THRESHOLD COUNTRY
10,000 JPY (approx. $78 USD) Singapore, Hong Kong, Taiwan, Malaysia, Thailand, Indonesia, Philippines, Vietnam and India
12,000 JPY (approx. $94 USD) United States, Australia, New Zealand, Canada, United Kingdom, France, Germany, Turkey, United Arab Emirates, Saudi Arabia and most part of Europe

*The threshold may change due to the exchange rate.

*Shipping fee should not be included in the targeted amount.

*If the parcel is not delivered for 2 weeks, there is a possibility that the parcel has a shipping problem. Please contact our team ASAP.

We are willing to ship to other countries too. Please feel free to ask our team.

  

SHIPPING CARRIER

Shipments are via EMS or DHL. It depends on the countries.


GIFT WRAPPING SERVICE
Please note that we do not offer gift wrapping services now.


SHIPPING FEE AND DELIVERY TIMELINE

Some shipping delay may occur due to seasonal factors and international situations.

 

Taiwan, Korea and China

PRICE TIMELINE
1,450 JPY 2 business days

 

 Singapore, Hong Kong, Malaysia and Thailand

PRICE TIMELINE
1,900 JPY 2-3 business days

 

 Indonesia and Vietnam

 For shipment to Indonesia, NPWP or NIK is required on the shipping label. 

PRICE TIMELINE
1,900 JPY 5-7 business days

 

 Unites States

PRICE TIMELINE
3,900 JPY 2-3 business days

 

 Australia, New Zealand, Canada and most part of Europe

PRICE TIMELINE
3,150 JPY 3-4 business days

 

 United Arab Emirates and Arab Emirates

PRICE TIMELINE
3,150 JPY 5-7 business days

 

 

DELIVERY DETAILS

At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.

We do not offer Saturday and Sunday delivery. Please note that we only ship out Monday to Friday, with the exception of Japanese public holiday.

For unsuccessful deliveries, a delivery advice will be placed at your address.
Please contact the forwarder to schedule for re-delivery.

If the registered mail is not collected in around 10 days (depending on the destination postal administration), it will be returned to us.
In this case, you will have to bear the fee to re-ship the items to your address. If you do not want us to re-ship your package, we may refund you the total cost of your purchase without the shipping fee. Please note that we cannot accept any parcels returned to us without notice in advance.




RETURNS
*For retuning goods due to customer's personal circumstances, the shipping fee have to be paid by customers.

*For free shipping orders, if the purchasing amount becomes smaller than the valid amount for the free shipping service as a result of returning goods, the original shipping fee have to be paid by customers.

About returned goods exchange
* If you receive the item at hand, please confirm immediately whether the item is incomplete.
* Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges
In any case, please note that we will not accept any returns or exchanges without notification.
Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info-global@osewaya.jp.

Shipping
To return your product, you should mail your product to: 4-9-5, Yoyogi, Grand Eclair Sangubashi, Shibuya-ku, 151-0053, Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.