Orders & Returns

| Shipping Delay Notice, 1st June, 2021 |                                                        

There is a shipping delay with parcels to USA due to increase of packages that forwarder ship to USA.

*For EU countries, any parcels are subject to VAT (value added tax). Receivers need to pay the tax when they receive the parcels.

*There are some countries that we cannot deliver parcels.

*There is a difference with the prices between Japanese price tag that is attached to the item and the online store selling price.

*For the retuned parcel due to expiration of the storage period or customer's rejection, the round-trip shipping fee will be deducted from the amount customers get refunded. Also, there is a possibility that we cannot accept orders from customers who have had that kind of problem before.

*DHL cannot ship to PO BOX

*For DHL shipment, if the parcel returns to us due to the customer's personal circumstances, the return shipping fee is more than 15,000JPY(depending on the countries) and it have to be paid by the customer.

 

SHIPPING CARRIER
Shipments are via EMS or DHL. It depends on the countries.


GIFT WRAPPING SERVICE
Please note that we do not offer gift wrapping services now.


SHIPPING FEE
Shipping fee is set as below:

 

For EMS

For Asia, free shipping for orders above ¥8,000(approx. $72)                  

For other areas, free shipping for orders above ¥10,000(approx. $90)

Region Shipping Fee 
Asia ¥1,400
Europe ¥2,450
Oceania, North America, Central America and the Middle East ¥2,400
South America & Africa ¥2,400

 

For DHL  *DHL cannot ship to PO BOX

Free shipping on orders over ¥10,000(approx.$90) to Canada, Greece, India, and Australia and ¥24,000(approx. $218) to the rest of countries.

Region Shipping Fee 
Canada, Australia ¥2,600
India  ¥2,400
Russia ¥4,100
Brazil, Israel ¥4,300
Puerto Rico ¥4,500
Greece ¥2,700
Guam ¥4,500

 

*For DHL shipping,  there is a possibility that we additionally charge remote area delivery fee , which is 2,800JPY, depending on the shipping address. And DHL cannot ship to PO BOX.

*For DHL shipment, if the parcel returns to us due to the customer's personal circumstances, the return shipping fee is more than 15,000JPY(depending on the countries) and it have to be paid by the customer.

                                    

DELIVERY TIME
Please allow 3-14 business days for order processing and verification.

At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.

We do not offer Saturday and Sunday delivery. Please note that we only ship out Monday to Friday, with the exception of Japanese public holiday.

For unsuccessful deliveries, a delivery advice will be placed at your address.
Please contact the forwarder to schedule for re-delivery.

If the registered mail is not collected in around 10 days (depending on the destination postal administration), it will be returned to us.
In this case, you will have to bear the fee to re-ship the items to your address. If you do not want us to re-ship your package, we may refund you the total cost of your purchase without the shipping fee. Please note that we cannot accept any parcels returned to us without notice in advance.




RETURNS
*For retuning goods due to customer's personal circumstances, the shipping fee have to be paid by customers.

*For free shipping orders, if the purchasing amount becomes smaller than the valid amount for the free shipping service as a result of returning goods, the original shipping fee have to be paid by customers.

About returned goods exchange
* If you receive the item at hand, please confirm immediately whether the item is incomplete.
* Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges
In any case, please note that we will not accept any returns or exchanges without notification.
Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info-global@osewaya.jp.

Shipping
To return your product, you should mail your product to: 4-9-5, Yoyogi, Grand Eclair Sangubashi, Shibuya-ku, 151-0053, Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.